Patient Information:

Privacy

You can view our Privacy and Health Information Brochue here

Please see our Information Handling Procedures here

Feedback and Complaints

We are always trying to improve the standard of the professional service we offer so please let us know about any suggestions you have for improvement.

We would like to know immediately of any complaints so that appropriate steps can be taken to remedy the situation. If you have a complaint you may discuss it with reception staff, the practice manager or one of the doctors.

The telephone number of the Health Care Complaints Commission is:  (02) 9219 7444.

Non-English Speaking Patients

Interpreter Service 

If you or a family member require the services of an interpreter, please let us know, as this can be arranged.

Translating & Interpreting Service – Tel 1300 131 450

Follow-up of Tests / Results / Referrals

You will receive a phone call to make an appointment to discuss the significance of any clinically important results of tests that we receive on your behalf.

Please see our practice policy on follow-up of tests, results and referrals here

Recalls and Reminders

We are committed to preventative care and as such may send you a reminder notice offering preventative health services eg. flu vaccines, immunisations via secure SMS or via letter.  We have introduced a new service to help us send you secure mobile notifications and allow you to more easily book appointments online when you are due to visit the clinic. Please see our information document on sending recall reminders here

We participate in a National reminder system register for pap smears.

Code of Conduct

Please see our practice code of conduct policy here